•Automating: doing things faster
i.)Technology is used to automate a manual process
–Doing things faster, better, cheaper
–Greater accuracy and consistency
ii.)Loan application example
–Manual processing
–Technology-supported process
–Completely automated
•Organizational learning: doing things better
i.)Going beyond automation
– Involves learning to improve the day-to-day activities within the process
–Looking at patterns and trends
ii.)Organizational Learning
–Using acquired knowledge and insights to improve organizational behavior
iii.)Total Quality Management (TQM)
–Monitoring an organization to improve quality of operations, products, and services
•Supporting Strategy: doing things smarter
i.)Strategic Planning
1.Create a vision: setting the direction
2.Create a standard: performance targets
3.Create a strategy: reaching the goal
Project’s Life Cycle…

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